We understand that life happens. Each situation will be evaluated on a case by case basis. This policy is to encourage you to communicate with us in a reasonable amount of time so we can fill your slot with someone who is available.
We request that you give us 48 hours notice to cancel or reschedule your appointments. If 48 hours is not given you may be subject to pay up to 100% of your appointment total. All no call/ no shows will be subject to full charge* of the missed appointment.
72 hour notice is required for all couples services as the other massage therapist travels 2 hours to fulfill these services.
*Card info is required at time of booking to secure your appointment. Card info will be stored in our secure banking system and will be the method of charge for cancellation fee if such an event occurs.
Any illicit, sexually aggressive or suggestive behavior, remarks, or advances, will result in immediate termination of the session and are liable for payment for the full scheduled appointment.
Massage can be contraindicated for certain medical conditions. State all known medical conditions, list medications, and answer all questions honestly. Inform practitioner of any changes in medical profile at each appointment. Failure to do so the practitioner will not be held liable.
Massage should not be construed as a substitute for medical evaluation, diagnosis, or treatment. That a physician or qualified medical specialist will be sought out for any mental or physical ailment that you are aware of.
Massage is provided for the basic purpose of relaxation, stress reduction, and relief of muscular tension. If you experience any pain or discomfort during the session immediately inform the practitioner so that pressure and strokes can be adjusted to match your comfort level.
Not knowing the proper etiquette when having a massage can cause moments of confusion. Do you tip a massage therapist? How much clothing should you remove? Whether you're a massage newbie or have a specific question, here are the top questions you may be reluctant to ask.